Frequently Asked Questions (FAQs)
How do I order a custom poker table?
If you want to order a custom poker table, simply call (519) 362-4363 or email us at info@crummerpokertables.com with your requests. We will respond to you within 24Hrs. Then the fun begins! We will then begin the process of designing the table to your specifications. All orders require a 50% deposit at the time the order to ensure that your table is in priority position on the building schedule. The remaining balance is due upon shipment/pick-up.
How fast can I expect to receive my table?
After all specifications and options are finalized and signed off by the customer (along with a 50% deposit), your custom table will begin to be made. Custom tables are guaranteed to be finished and shipped within 3-4 weeks. Although some companies can ship tables out within a week, we believe that a high-quality table should not be rushed. We believe that our quality sets us apart from the rest.
What is considered a basic Crummer Poker Table?
At Crummer Poker Tables, we only produce the highest quality products. Therefore, we do not consider any of our tables basic. A starting point for customers is a table with the following features:
Standard Size Poker Table, Full Playing surface, 5” Rail, Oak Edge Banding Trim, Your choice of diamond suited speed cloth colours, Your choice of in stock vinyl rail colour, Foldable legs.
What is the price of your least expensive and most expensive tables?
Our price for the least expensive table is $700.00CAD. The most expensive table price is up to you! Depending on the features you choose, prices may range any where from $700-$5000. Our concept tables have had world wide recognition and range in price from $2500-$5000.
Please feel free to contact us about any thing that you may want on your table that isn’t offered on this site. We have a passion for building unique and one-of-a-kind tables!
Do you have a catalog?
We do not offer catalogs. But we would be more than happy to send you a sample of select fabrics and vinyl’s that you would like to put onto your table. Simply contact us through email and we will send you a sample free of charge.
Can I have a smaller table built?
We believe that the sky’s the limit when it comes to perfecting your poker table. We can build any size or shape of table that you may want as long as you give us the dimensions and feature options that you want. All of our tables are cut by a CNC router and are perfectly cut. There are no imperfections due to human error. If you can dream it, we can make it!
Are all the customization options shown on this website?
Most likely, but we have many other unique options that can be incorporated into your table. If you have any questions about creating a specific themed table, please feel free to ask!
What are my payment options?
We currently accept MasterCard, Visa, American Express, and Discover through PayPal. We also accept cash, money orders, certified cheques and personal cheques (please allow 3-5 days for clearance).
Do you charge sales tax?
Unfortunately, the government makes us charge a 14% sales tax for customers in Atlantic Canada. A 6% GST tax is charged for customers outside of the Maritimes. All US customers do not have to pay sales tax.
What are my shipping options?
Delivery within 50 kms of our establishment is $75. Pick up is welcome. Shipping charges vary with destination location and our shipping charges always include packing costs with insurance. We do not profit from shipping. Customers can request receipt of shipping costs at any time. We ship to all provinces in Canada and all continental states in the USA using Day and Ross INC. Please email us with your address to find out complete shipping rates.
We package our tables within a bubble wrapped wooden crate, which is effective to secure the table.
Do you offer a guarantee/warranty?
At Crummer Poker Tables, we strive to have the highest quality standards. Custom ordered tables should be viewed as a final sale. Before the table is shipped, we send various close-up pictures of your table, ensuring that your satisfaction is met. The table does not get shipped until you are satisfied with our craftsmanship. We do not take any responsibility for damage caused by the shipping company.
Custom table orders can be cancelled within 5 days of the order being placed, but the 50% deposit is non-refundable.
Can I change or add something to my order?
If you decide to change and/or add something to your table customization, you must call us ASAP. Materials for building your table are immediately purchased after your deposit is received. Although there’s usually a 24-hour grace period for changes after you have signed off on your poker table’s work order, we cannot stress enough the importance of making sure your order is correct when you place it.
The question I have is not answered on this page. How can I speak with someone to answer it?
Please feel free to speak with us about any questions that you may have concerning your custom-built poker table. Contact us through email or phone to have your questions answered.
I live in the USA. Can you ship a poker table to me?
YES! Shipping to the US is a smooth process. All of our shipped tables are enclosed in a wood crate and are protected within a bubble wrap/stretch wrap casing. We take care of all of the customs documents and logistics to get your table to you. Please expect a delivery time of 7-10 days to all destinations in North America.
